FAQs

US Surgical Instruments is dedicated to serving healthcare professionals, medical facilities, distributors, and other customers with quality surgical instruments and dependable customer service. Our focus is on providing reliable products while continuously improving our product range and customer support.

No problem. Surgical instruments are available in a very large variety of patterns, sizes, specifications, and configurations, so it is not always possible to display every available instrument in our online catalog.
If you cannot find a particular instrument, contact our customer service team with as much information as possible, such as:
• Instrument name
• Item or part number
• Manufacturer or pattern
• Size and specifications
• Quantity required
• Any photos or reference information

US Surgical Instruments stands behind the quality of its products. Eligible surgical instruments are covered against manufacturing defects and corrosion when they are properly used, maintained, cleaned, and cared for according to their intended purpose. If you believe an instrument has developed a manufacturing defect or unexpected corrosion, please contact our customer service team. We will review the issue and determine whether the instrument qualifies for repair or replacement under the applicable warranty terms.

Business, hospital, clinic, and institutional customers may contact our sales team regarding purchase-order arrangements. Approval and payment terms may depend on account qualification and applicable credit requirements. Please contact US Surgical Instruments before placing your order if you would like to discuss purchase-order options.

Yes. US Surgical Instruments can work with distributors, healthcare organizations, medical facilities, and other qualified business customers. If you are interested in becoming a distributor or purchasing surgical instruments in larger quantities, please contact our sales team to discuss your requirements.

Protecting our customers’ personal and payment information is very important to us. Our website uses appropriate security measures to help protect information submitted during the ordering process. Payment information is processed through secure payment systems, and sensitive payment details are handled according to applicable security requirements. We take reasonable steps to protect customer information and help provide a secure online shopping experience. For additional information about how we handle personal information, please review our Privacy Policy.

Yes. Depending on the instrument and the type of service required, US Surgical Instruments may be able to assist with surgical instrument repair, adjustment, modification, or sharpening. Before any repair work is performed, our team can evaluate the instrument and determine the appropriate service required.

If you need to return an instrument for repair, replacement, or credit, please contact US Surgical Instruments before shipping the item back. Our customer service team will provide the appropriate return instructions.
• Order or invoice number
• Instrument name or item number
• Description of the issue
• Reason for the return
• Contact name and phone number
• Photos, if applicable

Yes. Depending on the instrument and order requirements, US Surgical Instruments may be able to provide custom marking or laser engraving services. Company logos, hospital identification, part numbers, or other approved markings may be available upon request.

Yes. Certain existing surgical instruments can be modified according to specific requirements, depending on the design and feasibility of the requested modification. We may also be able to assist with custom surgical instrument requirements. Custom projects can involve specific dimensions, patterns, features, materials, or other design specifications. If you require a modified or custom instrument, contact US Surgical Instruments with your specifications or drawings. Our team will review your requirements and advise you regarding available options, pricing, and estimated production time.
Still Have Questions? If you cannot find the information you are looking for, please contact US Surgical Instruments. Our customer service team will be happy to assist you with product questions, orders, custom instruments, repairs, and other inquiries.